Dear customers,
We would like to inform you that the ‘SWISS Holidays’ product will be discontinued at the end of the year.
If you would like to book a trip:
From 31 December 2024, the website www.swissholidays.com will no longer be available and no new bookings can be made.
If you have already booked a holiday:
All package holidays booked in 2024 and taking place in 2025 are not affected by this change.
The tour operator holidays.ch GmbH will take care of the processing as usual.
Our customer service:
Our service team will be happy to answer any questions you may have:
Phone: +41 (0) 840 800 877
E-mail: service-lxh.de@hlx.com
(Available: Mon-Fri 8-20 hrs, Sat/Sun/Public holidays 10-18 hrs)
Thank you for your trust and the many shared travel experiences!
Your SWISS Holidays team
A premium brand of HLX Touristik GmbH
(Status: 30.12.2024)
FAQ
Questions and answers about your booking
Details of the online check-in terms and conditions can be found on your airline's website.
You will need the airline's booking code for online check-in. You will find this on the electronic flight tickets in your travel documents. In exceptional cases, our customer service will send you the correct booking code by e-mail up to 48 hours before departure.
The conditions for cancellations can be found in our general terms and conditions.
Please check your flight status on the airline's website. Further details on the procedure for flight restrictions.
New bookings
Unfortunately, new bookings will no longer be possible with Lufthansa Holidays from 31 December 2024. Nothing will change for your existing bookings that take place in 2025, the trip will be carried out as planned.
Baggage
When selecting your flight, you can choose between bag/no-bag fares, if available. Please also pay attention to the respective conditions/offers of the airline.
Travel documents
Your booking number will be displayed immediately after booking; you will also receive a booking confirmation to the e-mail address you provided when booking, together with the necessary travel documents.
You can open and print the attached PDF files with Acrobat Reader. If this software is not installed on your computer, you can download Acrobat Reader free of charge from Adobe on the Internet.
https://get.adobe.com/de/reader/
Rebooking & Cancellation
A name change is generally possible subject to availability. Please enquire about costs and availability by calling or emailing our customer service team.
As a rule, rebooking is not possible free of charge. Rebookings must be requested from our customer service.
The conditions for cancellations can be found in our general terms and conditions.
If your flight times change before the start of the trip, we will always try to contact you by e-mail or telephone and inform you of the flight time changes. It is therefore important that you provide us with your e-mail address and telephone number in your booking. Please check the times of the respective airline before departure.
Additional services
After selecting your flight and hotel, it is possible to book transfers for some destinations.
You will find all the relevant information on your transfer voucher.
Cancellation of the transfer is possible up to 48 hours before departure. A fee of 5 euros per person will be retained. The remaining amount will be refunded to the payment method you specified in the booking. Please contact our customer service for this.
The car hire voucher will be sent to you in a separate email max. 48 hours after your booking. Please print out your voucher and keep it with you during your journey. This does not apply to offers with car hire included.
We recommend that you take out insurance before finalising your trip. Possible insurance benefits will be shown to you before you finalise your trip.
Airport check-in / online check-in
Check-in begins approx. 120 minutes before departure. We recommend that you arrive at the counter at least 120 minutes before departure, otherwise you may be denied boarding! Late arrival is considered a ‘no-show’. Your flight entitlement lapses if you do not turn up. This is only a recommendation!
Online check-in is now possible with all airlines. Details of the online check-in terms and conditions can be found on your airline's website. You will need the airline's booking code for online check-in. You will find this on the electronic flight tickets in your travel documents. In exceptional cases, our customer service will send you the correct booking code by e-mail up to 48 hours before departure.
The airline you have booked offers online check-in. You can do this free of charge from 30 days up to 2 hours before the scheduled departure time. In many cases, airport check-in is subject to a charge. Check-in
Miles&More customers
Your miles will be automatically credited to your Miles&More account in the month following your journey.
Yes, this is possible. Please contact our service team with your Miles&More number and the number of miles you wish to redeem.
SWISS Holidays purchase vouchers
The vouchers are valid for 3 years from the date of issue.
The SWISS Holidays purchase voucher can be redeemed on all sales brands of HLX Touristik GmbH: Condor Holidays, HLX, Eurowings Holidays.
Data protection and security
In the following, we would like to inform you about how we handle your data when you use our website https://www.swissholidays.com and associated subpages (hereinafter: ‘website’).
I. Data processing centre
The party responsible for the collection, processing and use of data (‘data controller’) is
holidays.ch GmbH (hereinafter: ‘HAG’),
Centralbahnstrasse 9
CH-4051 Basel
Telephone: +41 (0) 840 800 877
If you have any questions about data protection, you can contact us at the e-mail address: datenschutz@holidays.ch
II Data security
HAG uses technical and organisational security measures to protect the data against accidental or intentional manipulation, loss, destruction or access by unauthorised persons, taking into account the state of the art, the implementation costs and the type, scope, circumstances and purposes of the processing as well as the different probability of occurrence and severity of the risk. The transmission of personal data between your end device and our server is always encrypted (TLS encryption).
III Provision of the website and creation of log files
1. description and scope of data processing
To establish and maintain the connection when using the website for information purposes only, only the server log files that your browser transmits to us are automatically collected and stored. When simply viewing the website, the following data, which is technically necessary for the display and for IT security, is therefore collected
- Your IP address
- the HTTP status code,
- the browser type, the browser version,
- the referrer URL (the previously visited page),
- the date and time of the server request,
- the files transferred,
- and the size of the files transferred during the connection.
The personal data listed is also stored in the server log files. This stored data is not merged with other data about you.
HAG also uses cookies and analysis services. You will find more detailed explanations in the following information in this privacy policy.
2 Legal basis and purpose of data processing
The legal basis for storage is the protection of legitimate interests. The temporary storage of data in log files is absolutely necessary to enable the correct display of the website, to ensure the permanent functionality of the information technology systems and the technology of the website and to optimise the website.
In addition, the data is stored in the interest of recognising, limiting and eliminating attacks on our website.
3. duration of storage
Stored log files are deleted or anonymised if they are no longer required. As a rule, they are deleted or anonymised after 3 months, provided there are no statutory retention obligations or longer storage is necessary, for example to prevent or clarify an attack on our website (e.g. fraudulent booking, cyber attacks).
4. recipient of the data
The processing of your personal data for the provision, optimisation and analysis of the website is also carried out by processors (e.g. web analysis service providers). They support us - strictly in accordance with our instructions - exclusively on the basis of an order processing agreement.
IV. Technically required cookies
1. description and scope of data processing
HAG uses cookies when operating the website. Cookies are small text files that can be stored and read on the visitor's end device. The handling of cookies can be set in the browser. If cookies are not accepted, the functionality of the website may be restricted. A distinction can be made between different types of cookies:
- Session cookies: These are automatically deleted at the end of the browser session. The following data is collected: Browser type, operating system, country of origin of the accessing computer.
- Permanent cookies: These can be stored beyond the individual browser session.
2 Legal basis and purpose of data processing
The use of technical cookies and the associated data processing is based on our legitimate interest in a technically flawless and convenient use of our website.
3. duration of storage
Technical cookies are usually deleted automatically when you close your browser (session cookies), in other cases only after some time (permanent cookies). The storage duration of permanent cookies is determined by the provider and can be viewed by you in your browser, for example.
4. recipient of the data
The processing of your personal data for the provision, optimisation and analysis of the website is also carried out by processors (e.g. web analysis service providers). They support us - strictly in accordance with our instructions - exclusively on the basis of a contract processing agreement.
IV. Technically required cookies
1. description and scope of data processing
HAG uses cookies when operating the website. Cookies are small text files that can be stored and read on the visitor's end device. The handling of cookies can be set in the browser. If cookies are not accepted, the functionality of the website may be restricted. A distinction can be made between different types of cookies:
- Session cookies: These are automatically deleted at the end of the browser session. The following data is collected: Browser type, operating system, country of origin of the accessing computer.
- Permanent cookies: These can be stored beyond the individual browser session.
2 Legal basis and purpose of data processing
The use of technical cookies and the associated data processing is based on our legitimate interest in a technically flawless and convenient use of our website.
3. duration of storage
Technical cookies are usually deleted automatically when you close your browser (session cookies), in other cases only after some time (permanent cookies). The storage duration of permanent cookies is determined by the provider and can be viewed by you in your browser, for example.
4. recipient of the data
Only in selected cases will personal data be transmitted to external service providers as part of order processing. Further information on this can be found in section V. (‘Tracking tools/web analysis services’).
V. Tracking tools/website analysis services
Website analysis services ensure a needs-based design and the continuous optimisation of our website and marketing measures. These services are also used to statistically record the use of the website (e.g. number of hits by different users) and to evaluate it for the purpose of optimisation. These interests are to be regarded as legitimate within the meaning of the aforementioned regulations.
Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc (‘Google’), on our websites. Google Analytics uses cookies, which are stored on your end device and enable your use of our website to be analysed. The information generated by the cookie about your use of the website is usually transmitted to a Google server in the USA and stored there.
However, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before transmission and thus anonymised. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. IP anonymisation is active on our websites. Google will use this information on behalf of HAG to analyse your use of the website, to compile reports on website activity and to provide HAG with other services relating to website activity and internet usage. We have concluded an order processing contract with Google.
The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from collecting data by setting an opt-out cookie that prevents the future collection of your data when you visit our websites. Hierzu klicken Sie auf diesen Link: <a href=‘javascript:gaOptout()’>Google Analytics deaktivieren</a>. Der Opt-Out-Cookie gilt nur in diesem Browser und nur für unsere Websites und wird auf Ihrem Gerät abgelegt. If you delete the cookies in this browser, you must set the opt-out cookie again.
2. trbo
On our website, trbo GmbH, Römerstrasse 6, 80801 Munich (http://www.trbo.com/) collects and stores data from which user profiles are created using pseudonyms in order to provide you with personalised customer benefits. For this purpose, cookies can be used to recognise an Internet browser. These user profiles are used to analyse visitor behaviour and are evaluated in order to improve and tailor our website to your needs. The pseudonymised user profiles are not merged with personal data about the bearer of the pseudonym without the express consent of the person concerned, which must be given separately. You can object at any time by clicking on the following links: activate trbo and deactivate trbo.
Activate trbo
Link: https://track2.trbo.com/optin.php?redirect=XXX
Deactivate trbo
Link: https://track2.trbo.com/optout.php?redirect=XXX
3. recipient of the data
3.1 Data transfer to third parties
The processing of your personal data in the context of tracking tools and web analysis services is also carried out by processors. These are involved exclusively on the basis of a data protection agreement.
3.2 Data transfer to third countries
When using Google Analytics, in the exceptional cases described above, your IP address may be transmitted unabridged to Google LLC and only truncated there. Google LLC is in the USA. In the case of Google Analytics, the appropriate level of data protection results from participation in the Privacy Shield Agreement.
VI Travel bookings
1. description and scope of data processing
If you book a trip via our website, you must enter the following personal data in an input mask as part of the booking process:
- Travel applicant:
o Salutation
o Title
o First name(s)
o Surname
o Place of residence
o Date of birth
o Telephone number
o E-mail address
o For SEPA Direct Debit Scheme: Name of account holder; IBAN and BIC
o If paying by credit card: card number, cardholder, expiry date, card verification number
- Traveller:
o Salutation
o Title
o First name(s)
o Surname
o Date of birth
2 Legal basis and purpose of data processing
The legal basis for data processing is the fulfilment of a contract or pre-contractual measures. We store and use this data to process your travel booking (contract fulfilment).
3. duration of storage
The data will be deleted if it is no longer required to fulfil the contractual relationship/your travel booking. As a rule, it will be deleted after 3 years, provided there are no statutory retention obligations.
4 Recipients of the data
4.1 Data transfer to third parties
We transmit personal data that you enter when booking a trip to your respective tour operator in order to fulfil our contractual obligations as a travel agent.
4.2 Data transfer to third countries
We transfer personal data to third countries outside Switzerland or the EU/EEA. As a suitable guarantee for the legality of these data transfers, we have concluded corresponding data protection contracts with the processors, among other things.
5 Automated decisions
You will only be subject to automated decision-making in exceptional cases if you re-enter a payment method that was previously used to make a failed payment, or if there are otherwise factual indications to suspect a fraudulent booking. In such cases, your request for a travel booking will be rejected by HAG. Such an automatic decision is necessary for the conclusion of the contract. The data subject has the option of contacting us using the above-mentioned contact details (see Section I.) to request an explanation or the intervention of a person or to communicate their point of view.
VII Making contact
If you contact HAG (e.g. by telephone, post or e-mail), the data you provide will be processed to handle your request and answer your question.
The legal basis for data processing is consent and contract fulfilment or contract initiation.
Your data will be deleted after your request has been processed and your questions have been answered, provided there are no statutory retention obligations. Data stored by us for other purposes (e.g. for travel bookings) remain unaffected by this.
If you communicate with us by e-mail, access by third parties cannot be ruled out. HAG therefore recommends sending confidential information by post or using encrypted e-mail communication (PGP). Please let us know if you wish to correspond with us by encrypted e-mail so that we can provide you with information on the relevant addresses and public keys.
VIII. Newsletter
1. description and scope of data processing
We offer you the opportunity to subscribe to our newsletter on our website. The following data entered by you in the registration form, the data technically necessary for registration and the data necessary for legal proof of the registration process will be transmitted:
- Email address
- IP address of the accessing computer
- Date and time of registration
The newsletters also contain so-called tracking pixels. These are files that are retrieved from the server when the newsletter is opened and collect technical information about the browser or device you are using. HAG can also recognise whether and when emails have been opened and links contained therein have been clicked on.
We use the so-called double opt-in procedure for newsletter registration. After your registration, an e-mail will be sent to the e-mail address provided containing a confirmation link to receive the newsletter.
2. legal basis for data processing
The legal basis for data processing is your consent and otherwise the legitimate interest of HAG.
3. purpose of data processing
HAG informs interested parties at regular intervals by newsletter about current offers, voucher promotions, competitions and general travel news. The data you provide for this purpose will be processed exclusively for the purpose of sending you the newsletter. We only collect the other data required for registration in order to prevent misuse of the newsletter service and in particular your e-mail address. The registration process is logged for the purpose of preserving evidence. The statistical evaluation of the newsletter e-mails is carried out for the purpose of optimising the content of the newsletter.
4 Duration of storage
Your newsletter data will be stored for as long as the newsletter subscription is used. The data will be deleted as soon as it is no longer required. As a rule, it is deleted or anonymised after 6 months, provided there are no statutory retention obligations or longer storage is required, for example to log the registration process. Data stored by us for other purposes (e.g. for travel bookings) remain unaffected by this.
5. option to object
You can revoke your consent to receive the newsletter and thus to the use of the associated use of tracking pixels at any time. If you do not wish to receive advertising from HAG about similar products or services, you can object to the corresponding use of your e-mail address at any time without incurring any costs other than the transmission costs according to the basic rates. The cancellation or objection can be made via the link provided in every newsletter or by sending a message to datenschutz@holidays.ch.
6. recipient of the data
The processing of your personal data in the context of sending the newsletter is also carried out by processors. These are involved exclusively on the basis of a data protection agreement.
IX. Competitions
On the website, we offer you the opportunity to take part in various competitions. This requires a one-time registration via a form in which you must enter a valid e-mail address. The information provided will be used exclusively for the prize draw. If you have won a trip, for which your data is required, it will be stored. Otherwise, your data will be deleted immediately after the draw and delivery of the prizes.
X. Rights of data subjects
If your personal data is processed by HAG, you have the following rights with regard to the personal data concerning you:
Right to information
You have a right to information about your personal data processed by us.
Right to rectification
You have the right to demand the immediate correction of incorrect personal data and the completion of incorrect personal data.
Right to erasure
Under certain circumstances, you have the right to request the erasure of your personal data, in particular if there is no longer a legal basis for the processing.
Right to restriction of processing
Under certain conditions, you have the right to request the restriction of the processing of your personal data, in particular at your request instead of deletion of the data.
Right to data portability
You have the right to request all personal data we have stored about you in a structured, commonly used and machine-readable format and to transmit this data to another controller without hindrance from the controller to whom the personal data was provided.
Right to object
If data is collected to protect legitimate interests, you have the right to object to the processing at any time on grounds relating to your particular situation. If you object to processing based on our legitimate interest, we may nevertheless continue the processing if we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.
Right to lodge a complaint with the competent supervisory authority
You have the right to lodge a complaint with the supervisory authority responsible for you.
If you do not agree with the way in which we process your data, please contact us by email at datenschutz@holidays.ch
Status: May 2019
Imprint
SWISS Holidays is a brand of
HLX Touristik GmbH
Augustaplatz 8
76530 Baden-Baden
Germany
Phone: +41 (0) 840 800 877
(daily from 8am to 10pm)
E-Mail: service-lxh.de@hlx.com
Registered at
Company register: Amtsgericht Mannheim, HRB 711011
Tax Id: DE274666599
Managing Director
Karlheinz Kögel, Carlos Esteve Ferrandis
Legal notice
European ODR Platform
Under Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes, it has been possible since 9 January 2016 for disputes with businesses in connection with online contracts for goods or services to be settled by consumers out of court via an online dispute resolution platform (ODR Platform). This regulation applies insofar as you have concluded a contract on services with us (that is the case if we as a travel agency arrange services for you that are provided by a third party). This platform will be set up by the EU Commission and can be accessed via the portal at http://ec.europa.eu/consumers/odr/. Please note that according to information from the EU Commission, the ODR Platform for consumers will be accessible as from 15 February 2016. Our email address is: service-lxh.de@hlx.com.
HLX Touristik GmbH is not taking part in any out-of-court dispute resolution by a consumer arbitration agency.